Schneider Electric unveils mySchneider: an all-in-one personalized digital experience for its customers and partners
·
More than one million customers
and partners worldwide logged in on the company’s website, se.com, are now
offered a simplified, personalized, end-to-end experience based on their
preferences
·
A customized Single Sign On portal
helps customers drive business growth by consolidating their different business
services and tools in one location and making their daily operations easy and
efficient
Mumbai, India, 26 July, 2021 – Schneider Electric,
the leader in the digital transformation of energy management and automation, achieves
a key milestone in offering a personalized
digital experience for logged in customers and partners on se.com. The new all-in-one
experience is a result of the digital transformation that aims at delivering
best-in-class digital customer journey to improve customer satisfaction and to
support their business growth.
The
design of the new experience started in 2020 and triggered several enhancements
and capabilities that today help differentiate Schneider’s customers and
partners in the marketplace and simplify their daily operations through:
•
Providing a single sign on access to a holistic
customer profile where they can manage most of their information
•
Offering a tailored access to the most used business
services through a customized portal
•
Consolidating different business services and
tools that can now be accessed in one location
•
Reorganizing Schneider’s online tools and
resources to reduce the number of platforms that customers need to visit
“It is
our priority to provide an efficient, 24x7 online experience to meet the
requirements of our customers.” said Peter Weckesser, Chief
Digital Officer at Schneider Electric. “mySchneider experience is a
fundamental building block within our digital transformation strategy that
prioritizes customer needs and helps us deliver best-in-class digital tools and
capabilities for our customers.”
Schneider
Electric aims to enable its customers to save time, work more efficiently with
their customers and keep track of key data in one place. Schneider customers
are now empowered to organize their preferred content the way that works best for
them - display or hide different portal elements and decide on their order of
appearance. mySchneider gives direct access to all the resources customers need
to manage their business and follows their individual preferences to best fit
to their expectations.
Through
mySchneider customers can access user-specific dashboards, set notifications to
be informed about new products, software releases, webinars, white paper
releases and updates on technical documentation. Partners, including Distributors,
now have a single gateway to all resources tailored to support their business, such
as business opportunities, product information, quotations, orders, order
tracking, training, and partnership programs. The user-specific home page
highlights the contents they rely on daily from tools and resources to products
and applications to additional services based on their profile.
About Schneider Electric
Schneider’s
purpose is to empower all to make the most of our energy and resources,
bridging progress and sustainability for all. We call this Life Is On.
Our
mission is to be your digital partner for Sustainability and Efficiency.
We
drive digital transformation by integrating world-leading process and energy
technologies, endpoint to cloud connecting products, controls, software and
services, across the entire lifecycle, enabling integrated company management,
for homes, buildings, data centers, infrastructure and industries.
We are
the most local of global companies. We are advocates of open standards
and partnership ecosystems that are passionate about our shared Meaningful
Purpose, Inclusive and Empowered values.
